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Shipping & Returns


Returns Policy

If you bought Products directly from 802 Solutions, LLC, you may return them to 802 Solutions, LLC within thirty (30) days from the date of the invoice for a complete refund of the purchase price.  The buyer is responsible for all shipping charges unless the product is found to have a manufacturing defect, where by the product may be repaired, replaced or a credit issued.  

 We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

To return Products, you must call 802 Solutions, LLC at 717-235-7250 or email us at sales@802solutions.com to receive a
Return Authorization Number.

If 802 Solutions, LLC does not issue a Return Authorization Number, the Products will be shipped back to you, at your expense. You are responsible to ship the Products to 802 Solutions, LLC in their original packaging, prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. The Return Authorization Number will be cancelled if the Products are not returned within sixty (60) days.

 You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

You may also request to return an item online. Simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there may be restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.  We have taken extra effort to have correct shipping charges calculated but charges are estimates and may vary.   Weight and size are used by the shipping providers to determine actual shipping charges.

Please also note that the shipping rates for items we sell are weight and size based. The weight of any such item can be found on its detail page. The shipping weight includes the product along with packing materials and shipping box and may be more than the actual product. To reflect the policies of the shipping companies we use, all weights are rounded up to the next full pound.